Reschedule and Returns Policy
- ZombieFort ride ticket purchases can be made through the website / directly through the officer at the ticket counter.
- The daily ticket quota is 400 tickets.
- One ticket is only valid for 1 person.
- Tickets can only be used once during the validity period, which is 2 days after purchase.
- The ticket purchase system uses a quota (if the quota on the selected day runs out, you cannot make a purchase and will be advised to choose another day).
- Ticket payments can be made by Cash / Cash and QRIS.
- Ticket purchase is successful when the visitor has completed the payment and received confirmation via email / directly by the officer.
- ZombieFort ticket purchases that have been successful CANNOT be refunded (NON-REFUNABLE).
- If there is a case where the payment is declared failed by the system, while the credit card account has stated that a transaction has occurred, please contact us immediately to resolve the transaction.
- Schedule changes can be made for different days.
- The applicant for schedule change is the concerned visitor / one of the visitors whose data has been registered on the website and uses the applicant’s account.
- Schedule changes through the website can be made a maximum of 2 hours before the ZombieFort ride closes.
- For further information, please send an email to mkt.zombiefort@gmail.com
